Jacksonville, Florida · Website Legal
Privacy Policy
This policy explains what information Cottonmouth Paver Sealing & Pressure Washing collects, how we use it, when it may be shared, and the choices available to you.
Scope of this policy
This Privacy Policy describes the privacy practices of Cottonmouth Paver Sealing & Pressure Washing (“Cottonmouth,” “we,” “us,” or “our”) in connection with our website, online quote and contact forms, telephone calls, text messages, emails, advertising campaigns, social-media interactions, and the residential or commercial services we provide in Jacksonville and surrounding Northeast Florida communities.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this policy. This policy does not apply to independently operated websites, platforms, or services that we do not control.
Information we collect
The information we collect depends on how you interact with us. We may collect the following categories of information:
| Category | Examples | Why we collect it |
|---|---|---|
| Contact information | Name, email address, telephone number, mailing address and service address. | To respond to requests, provide estimates, schedule service and communicate about a project. |
| Project information | Property type, surface type, approximate square footage, photos, requested services, condition of pavers or exterior surfaces, access instructions and preferred appointment dates. | To evaluate the requested work, prepare quotes and perform services. |
| Transaction information | Estimate history, accepted work, invoices, payment status and limited payment-related records. | To process transactions, maintain business records and resolve billing questions. Payment card details may be handled directly by a payment processor rather than stored by us. |
| Communications | Emails, form submissions, text messages, call details, voicemails, reviews and customer-service notes. | To answer questions, document approvals and preferences, and maintain service quality. |
| Device and usage data | IP address, browser type, device type, operating system, referring page, pages viewed, approximate location, date/time stamps and interaction data. | To operate, secure and improve the website and understand marketing performance. |
| Advertising data | Ad clicks, campaign source, conversion events, cookie identifiers and interactions with our ads or social profiles. | To measure advertising, prevent fraud and improve campaign relevance. |
Please do not submit Social Security numbers, government identification numbers, financial account passwords, medical information, or other highly sensitive information through our website forms.
Sources of information
We may receive information:
- Directly from you when you call, text, email, request a quote, submit a form, approve work, pay an invoice or leave a review.
- Automatically through cookies, pixels, analytics tools, server logs and similar technologies.
- From advertising, social-media, directory, review, scheduling, CRM, payment or lead-generation platforms you choose to use.
- From another person acting on your behalf, such as a spouse, tenant, property manager, contractor, realtor or business representative.
- From publicly available property, business or directory information where permitted by law.
How we use information
We may use collected information to:
- Respond to inquiries and prepare estimates.
- Confirm service locations, appointments, access details and project requirements.
- Provide paver sealing, paver restoration, pressure washing and related exterior-cleaning services.
- Send project updates, appointment reminders, invoices, receipts and customer-service messages.
- Process payments and maintain accounting, tax and business records.
- Personalize and improve our website, advertising and customer experience.
- Measure calls, leads, form submissions and advertising conversions.
- Request reviews or share project photographs when we have permission or another lawful basis.
- Detect spam, malicious activity, misuse, security incidents or fraud.
- Comply with law, enforce agreements, protect property and defend legal claims.
- Carry out another purpose disclosed when the information is collected or with your consent.
Advertising and lead tracking
We may advertise through search engines, social-media platforms, local directories and other digital services. These partners may use cookies, pixels, device identifiers or conversion APIs to help us understand whether an advertisement resulted in a website visit, phone call, form submission or booked service.
Depending on the technology and applicable law, certain advertising disclosures may be considered “sharing” or “targeted advertising” even when we do not receive money in exchange for the information. You may use the controls provided by your browser, device, advertising platform or our website’s cookie preferences to limit certain advertising activities.
Calls, emails and text messages
When you provide a telephone number or email address, you authorize us to contact you about your inquiry, estimate, appointment, project, invoice or customer-service request using the contact method you provided. Communications may include automated appointment reminders or operational messages where permitted.
Marketing emails may be stopped by using the unsubscribe link included in the message. Marketing text messages may be stopped by replying STOP. You may still receive non-marketing communications necessary to complete a requested service, process a payment, respond to you or comply with law. Message and data rates may apply.
Calls may be logged or recorded for training, quality assurance, documentation and lead attribution when permitted by applicable law. Where notice or consent is required, we will provide it through the call experience or another appropriate method.
How long we retain information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain warranties or project records, comply with tax and accounting requirements, resolve disputes, enforce agreements, prevent fraud and meet legal obligations.
Retention periods vary by record type. For example, quote requests that do not result in a project may be retained for follow-up and business analysis, while transaction and service records may be kept longer to meet tax, warranty, insurance and legal requirements. We may retain de-identified or aggregated information when it can no longer reasonably identify you.
Data security
We use reasonable administrative, technical and physical safeguards designed to protect the information under our control. These safeguards may include access restrictions, reputable service providers, password protections, encryption in transit, account-security controls, record-retention practices and employee or contractor confidentiality expectations.
No website, email, text message, storage system or internet transmission can be guaranteed to be completely secure. You should use caution when sending information electronically and notify us promptly if you believe your interaction with us has been compromised.
Your choices and privacy rights
Depending on where you live and which laws apply, you may have rights relating to your personal information. These may include the right to request access, correction, deletion or a copy of certain information, and the right to opt out of certain targeted advertising, sale or sharing activities.
Submitting a request
To submit a privacy request, contact us using the information in the “Contact Us” section and include your name, the email address or phone number associated with your interaction, the nature of your request and enough detail for us to locate the relevant records.
We may need to verify your identity before completing a request. We will not discriminate against you for exercising an applicable privacy right. We may deny or limit a request when permitted by law, including when we cannot verify identity, must retain information for legal or security purposes, or an exception applies.
Additional choices
- Adjust browser or device cookie and advertising settings.
- Use available website cookie preferences.
- Unsubscribe from promotional email.
- Reply STOP to promotional text messages.
- Contact us to update inaccurate contact or project information.
Children’s privacy
Our website and services are intended for property owners, tenants, property managers and other adults seeking exterior property services. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
Third-party websites and services
Our website may link to or integrate with third-party services such as Google, Meta, Instagram, payment providers, maps, review platforms, scheduling tools or financing services. Those providers operate under their own privacy policies and terms. We are not responsible for the privacy, security or content practices of services we do not control. Review the applicable third party’s policies before providing information.
Changes to this policy
We may update this Privacy Policy to reflect changes in our services, website technologies, vendors, legal obligations or business practices. The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through the website or another appropriate method.
Contact us
Questions, requests or concerns about this Privacy Policy may be directed to:
Cottonmouth Paver Sealing & Pressure Washing
Jacksonville, Florida and surrounding Northeast Florida service areas
Email: cottonmouthsealing@gmail.com
Phone: (904) 203-8823
Website: cottonmouthservices.com
Before publishing: replace the placeholder privacy email and phone number above with the business’s monitored contact information, and confirm that the policy accurately reflects every analytics, advertising, call-tracking, CRM, payment and messaging tool installed on the website.